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As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. I was going to India for two day period and my one day had to be spent over in JFK. It still ended up unable to book at that time. Munit on phone was kind enough to be on talk and hold for about 40mins with me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Though I called and I was told that I was not deboarded to rebook me. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait.
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we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It’s the situation and handling after was very unprofessional. There were many angry people sitting on the floor around the JetBlue counter."Ĭons: "The flight was cancelled 4hrs after being boarded at JFK. The situation was made worse by the poor communication-there were signs saying that checkin was open only from 8:00am-11:00am, which left everyone very confused, given that we were on evening flights. Therefore a large number of passengers arrive by 6:00pm for midnight flights and are left waiting in the check-in area until 10:00pm. Many people arrived multiple hours early because the most common destinations for Denver travelers are the mountain ski towns and the last departures of the shuttles that run from the mountains to the airport leave at 3:00pm. While I understand that there are no flights for several hours prior to the late-night flight I was on, that does not mean that there is no need for an employee presence. There were many passengers (upwards of 20 and many with small children) waiting around to check their bags and unable to access the food/bathroom/go through security. Cons: "There was not a single JetBlue employee at the Denver airport until exactly 2 hours before the flight.